These general terms and conditions (GTC) apply to product sales on the website jpstreasure.com.
The jpstreasure.com website is operated and owned by J&P's Treasure Ltd.)
Anyone is entitled to order jewelry through the website after accepting the purchase conditions specified in this GTC. The General Terms and Conditions primarily define the details of the legal relationship between J&P's Treasure Kft. and customers.
General terms and conditions
If you wish to be a customer or an active user of our webshop, please read our General Terms and Conditions carefully and use our services only if you agree with all its points and consider yourself bound by them.
This document will not be filed, it will be concluded only in electronic form, it does not consider a written contract, it is written in Hungarian, and it does not refer to a code of conduct.
Questions about the operation of the webshop, its ordering and delivery process we are at your disposal at the contact details provided.
The scope of these GTC covers legal relations on the Service Provider's website (https://jpstreasure.com/) and subdomains. This GTC is continuously available from the following website: https://www.jpstreasure.com/terms-of-use and downloadable, and can also be printed at any time from the following link: https://www.jpstreasure.com/terms-of-use (right mouse button, print) (download in pdf here:
The essential features of the contract can be defined as follows:
• Description of operator data and hosting provider
• Presentation of the range of products and services available for purchase
• Category classification of the products offered
• Description of order information
• Information about order processing
• Presentation of order steps
• Description of the payment of the ordered product/home delivery fee
• Presentation of information and information about home delivery
• Home delivery pricing information
• Invitation to receive packages
• Warranty, warranty information, information, warranty.
• Description of the right of withdrawal.
• Information on the procedure for exercising the right of withdrawal, and complaint handling options.
• Possibility of contacting a conciliation body
• Data management information
DATA OF THE SERVICE PROVIDER:
Name of the service provider: J&P's Treasure Kft (hereinafter Service Provider)
The registered office of the service provider (and also the place of complaint handling): 9791, Torony, Orgona utca 15/A. Hungary
The service provider's contact information and regularly used email address for contacting users: jptreasure2019@gmail.com, peter@jpstreasure.com
Representative: László Kucsera-Kubát Péter
Company registration number: Cg.18-09-114428
Tax number: 26786337-2-18
Bank account number: Takarékbank Zrt. 65100170-55102652-00000000
Name of the registering authority: Company Court of Szombathely Court
His phone number is +36703984106
Language of the contract: Hungarian / English
Data of the hosting provider:
WIX.com:
40 Namal Tel Aviv St., Tel Aviv, Israel; obsession
500 Terry A. Francois Boulevard, 6th Floor, San Francisco, CA, 94158
-
BASIC PROVISIONS:
1.1. Matters not regulated in this Policy and the interpretation of this Policy shall be governed by Hungarian law, in particular Act V of 2013 on the Civil Code ("Civil Code") and Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services, as well as Government Decree No 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses. Provisions. The mandatory provisions of the relevant legislation are applicable to the parties without special stipulations.
1.2. These Regulations are effective 09.01.2022. is effective from and will remain in effect until revoked.
The Service Provider reserves the right to supplement or amend these GTC in the event of development, improvement of the Service, introduction or discontinuation of a product, modification of the conditions of an existing product or adaptation to the relevant legislation, as well as modification of fees or payment conditions, or for other similar purposes . The Service Provider informs the User of the addition or amendment at least 15 days before it enters into force. The Service Provider notifies the User of the additions to the General Terms and Conditions by publication on the Website or by e-mail. If the addition or amendment is detrimental to the User, the User is entitled to terminate the General Terms and Conditions, no later than five working days from the date of notification.
1.3. If the User registers on the website operated by the Service Provider, the User acknowledges that the provisions of the Regulations are binding on him/her. If the User does not accept the conditions, he is not entitled to order on the website.
1.4. The service provider reserves all rights regarding the website, any part of it, and the content appearing on it, as well as the distribution of the website. The downloading, electronic storage, processing, and sale of the contents appearing on the website or any part thereof is prohibited
without the written consent of the Service Provider.
2. REGISTRATION/PURCHASE
2.1. By purchasing/registering on the website, the user declares that he/she has read and accepts the terms of these Terms and Conditions and the Data Management Information published on the website, and consents to data management.
2.2. During the purchase/registration, the user is obliged to provide his own real data. The Service Provider excludes its responsibility if the User uses its services on behalf of another person, with the data of another person.
2.3. The Service Provider shall not be held responsible for delivery delays or other problems or errors that can be traced back to wrongly and/or inaccurately provided data by the User.
2.4. The Service Provider shall not be held liable for damages resulting from the User forgetting his or her password, or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider.
3. RANGE OF PRODUCTS AND SERVICES AVAILABLE FOR PURCHASE
3.1. The displayed products can only be ordered online. The prices displayed for the products are in HUF and include the statutory VAT, but do not include the home delivery fee. No separate packaging costs will be charged. Foreign currencies can also be set in the window that opens in the middle of the upper part, the guiding price is always the value given in HUF.
3.2. Uniquely designed, handmade precious metal jewelry and accessories can be purchased in the webshop. The main raw material of jewelry is always precious metals. All metal accessories are nickel- and lead-free. The patterns are made by hand using traditional techniques, each piece is unique! The Service Provider tries to provide as detailed a description of the sold products as possible, to show the authenticity of the products with high-quality photos, however, minor color differences, size ratio differences, and minor pattern differences may occur due to the uniqueness of the jewelry, for which the Service Provider does not assume responsibility.
The offered products can be categorized as follows:
- necklace
- bracelet
- earrings
- ring
- medal
- badge
- Combinable jewelry
3.3. You can clean the jewelry with a dry cloth! To preserve lasting beauty and quality, it is advisable to store jewelry and accessories in a closed box when not in use. They are highly waterproof, they should not be soaked or washed. It is recommended to have the precious metal jewelry cleaned and maintained by a specialist.
3.4. On the webshop, the Service Provider displays the name and description of the product in detail and displays photos of the products. The images displayed on the product data-sheet may differ from the real ones and may be used as illustrations. We are not responsible for the image displayed on the webshop and the actual product
because of the difference in appearance.
3.5. If a promotional price is introduced, the Service Provider will fully inform Users about the promotion and its exact duration.
3.6. If, despite all the care taken by the Service Provider, an incorrect price is displayed on the Web Store, especially concerning the incorrect, e.g. for a price of HUF "0" or HUF "1" that is significantly different from the well-known, generally accepted or estimated price of the product, or which may appear due to a system error, then the Service Provider is not obliged to deliver the product at the wrong price but can offer delivery at the correct price, upon knowledge of which the Customer may abandon his intention to purchase.
3.7. In the case of an incorrect price, there is a striking disparity in value between the real and stated price of the product, which an average consumer needs to notice immediately. Based on Act V of 2013 on the Civil Code, the contract is created by the mutual and unanimous expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e. there is no declaration expressing the will of the parties mutually and unanimously, in that case, we cannot speak of a validly concluded contract from which rights and obligations arise. Based on this, an order confirmed at an incorrect/wrong price is considered a void contract.
4. ORDER PROCESS
4.1. After registration, the user logs into the webshop/or can start shopping without registration.
4.2. The user sets the number, color, and individual requirements (length, width, material /14K, 18K, silver) of the product to be purchased. In the case of individual requirements, be sure to contact the seller before placing the final order for further consultation, if from the available options you want a different one, you set its size.
4.3. The user places the selected products in the basket. The user can view the contents of the basket at any time by clicking on the "basket" icon.
4.4. If the User wants to add a product to the cart, he selects the additional product(s), if he no longer wishes to purchase an additional product, he checks the quantity of the product he wishes to purchase. You can delete the contents of the basket by clicking the "delete - X" icon. To finalize the quantity, the User clicks on the "update/update cart" icon. If you have a discount coupon, enter it in the COUPON field and click the validate coupon button. After that, it is possible to write a message to the Service Provider in the comments section.
4.5. The user selects the delivery address and then the delivery/payment method, the types of which are as follows:
4.5.1. Payment methods:
In all cases, the service provider issues the invoice to the customers in the currency of the order, please consult with the service provider regarding the invoice in any case.
Personal pick-up is currently not possible.
Credit card payment:
The entire transaction takes place on reliable, encrypted bank servers. Security is based on the separation of data: the webshop only receives order-related information from you. You can enter the card data required for the payment transaction on the encrypted payment page. The webshop is not informed of these data either during the payment or later, they are managed exclusively by the bank and are not shared with third parties other than the account manager or card issuing bank. The webshop is only informed about the success or failure of the transaction and informs the customer about this as well.
We would like to inform you that if there is a suspicion of misuse of the bank card, the Seller has the right to ask the Buyer to clarify the reason for the discrepancy to resolve the dispute and, if the Seller deems it necessary, to report the suspicion of misuse to the competent authorities, in particular, but not exclusively, to the competent police department.
Types of accepted bank cards
The payment system accepts MasterCard, MasterCard Electronic, Maestro from the MasterCard product family, VISA, VISA Electron, VPay, JCB, and American Express bank cards from the VISA product family.
PayPal:
1) In this case, enter your PayPal account email address and password and log in to your account. Pay for your order.
2) After sending the order, you will receive a confirmation by e-mail.
Bitcoin (cryptocurrency):
In the case of the products of J&P's Treasure Kft., in addition to traditional payment options, it is possible to purchase with cryptocurrency (Bitcoin).
After choosing Bitcoin payment and placing the order, the Service Provider will inform you in a confirmation letter of the product price in bitcoin according to the exchange rate of that day (the transaction processing interfaces are www.blockchain.com and www.blockonomics.co).
We can only guarantee a fixed price in bitcoin after payment of the full purchase price (100%). If only an advance payment is made at the time of order, the amount of the arrears after the product is manufactured will be calculated depending on the current bitcoin exchange rate.
When settling with the agreed alternative payment method, the Service Provider will only use HUF,
issues an invoice to the Customer
4.5.2. Shipping cost:
The shipping cost for orders under HUF 20,000 is HUF 1,190, regardless of the weight of the package. Delivery is free for orders over HUF 20,000.
The package is delivered by the FedEx courier service.
4.6. If there is an error or deficiency in the products or prices on the webshop, we reserve the right to make corrections. In such a case, we inform the customer of the new data immediately after the error is recognized or modified. After that, the user can confirm once more the order or withdraw from the contract.
4.7. The final amount to be paid includes all costs based on the summary of the order and the confirmation letter. The invoice (and, if it belongs to the product, the warranty card) is included in the package. The user is obliged to inspect the package in front of the courier upon delivery, and in case of any damage to the products or packaging, he is obliged to request a report, in case of damage, he is not obliged to accept the package. The Service Provider does not accept subsequent complaints without a protocol! Delivery of packages takes place on working days between 8:00 and 17:00.
4.8. After entering the data, the User can send his order by clicking on the "order/send order" button, but before doing so, he can check the entered data one more time, or send a comment with his order, or notify us by e-mail of other, your wish regarding the order.
4.9. With the order, the user acknowledges that he/she is obligated to pay.
4.10. Correction of data entry errors: Before closing the order process, the user can always go back to the previous phase, where he can correct the entered data. In detail: During the order, it is possible to view and modify the contents of the basket, if the basket does not contain the desired quantity, the User can enter the quantity in the data entry field in the quantity column, or change the quantity of the desired quantity at any time before sending the order, in which case the system automatically updates the contents of the cart. If the User wishes to delete the products in the basket, click the "X" "delete" button. During the order, the User always has the opportunity to correct/delete the entered data.
4.11. The user will receive a confirmation by e-mail after sending the order. If this confirmation is not received by the User within the expected deadline depending on the nature of the service, but no later than 48 hours after the User's order has been sent, the User shall be released from the binding offer or contractual obligation.
The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to him. The Service Provider excludes its responsibility for confirmation if the confirmation is not received on time because the User entered the wrong e-mail address during registration, or because the storage space belonging to the account is full, the User is unable to receive messages
4.12. The user acknowledges that the confirmation described in the previous point is only an automatic confirmation and does not create a contract. The contract is created when the Service Provider notifies the User in a new e-mail after the automatic confirmation mentioned in the previous point
order details and expected fulfillment.
5. DISCOUNT COUPON
J&P's Treasure Kft. sends a discount coupon to customers at variable intervals at its own discretion.
The discount coupon contains a code, the amount of the discount, and the deadline for use. If the buyer makes a purchase on the website https://jpstreasure.com/home within the deadline specified in the discount coupon by the provisions of this GTC, and during the purchase, he enters the coupon number in the column labeled coupon number, he can use the total amount of the purchase to validate the discount specified in the coupon.
6. PROCESSING AND FULFILLMENT OF ORDERS
6.1. Orders are processed during business hours. It is also possible to place the order outside of the times marked as processing the order, if it is done after the end of working hours, it will be processed the following day. The service provider's customer service will always confirm electronically when it can fulfill your order.
6.2. General delivery deadline, within 10 working days from confirmation, in the case of special/individual needs, within a time agreed in advance with the customer.
6.3. Based on the sales contract, the Service Provider is obliged to transfer the ownership of the item, and the User is obliged to pay the purchase price and take delivery of the item.
6.4. If the seller is a business and the buyer is a consumer, and the seller undertakes to deliver the item to the buyer, the risk of damage passes to the buyer when the buyer or a third party designated by him takes possession of the item. The risk of damage is transferred to the customer upon handover to the carrier if the carrier is commissioned by the buyer, provided that the carrier was not recommended by the seller.
6.5. If the seller is a business and the buyer is a consumer, unless otherwise agreed by the parties, the seller (according to this GTC: Service Provider) is obliged to make the item available to the buyer (User) without delay, but no later than thirty days after the conclusion of the contract.
6.6. In case of delay by the Service Provider, the User is entitled to set an additional deadline. If the seller does not perform within the additional deadline, the buyer is entitled to withdraw from the contract.
6.7. The User is entitled to withdraw from the contract without setting an additional deadline if
a) the Service Provider refused to perform the contract; or
b) according to the agreement of the parties or due to the recognizable purpose of the service, the contract should have been performed at the specified performance time - and not at any other time.
6.8. If the Service Provider does not fulfill its obligations under the contract because the product specified in the contract is not available, it is obliged to inform the User immediately and refund the amount paid by the User without delay.
7. RIGHT OF WITHDRAWAL
7.1. By Directive 2011/83/EU of the European Parliament and the Council and Government Regulation No 45/2014 (II.26.) on the detailed rules for contracts between consumers and businesses, the Consumer may withdraw from the contract and return the ordered product within 14 days of receipt of the ordered product without giving any reason.
In the absence of this information, the Consumer is entitled to exercise his right of withdrawal for up to 1 year. If the Service Provider provides the information after the expiration of 14 days from the date of receipt of the product or the date of conclusion of the contract, but within 12 months, the deadline for withdrawal is e
14 days from the date of notification.
7.2. The period for exercising the right of withdrawal expires 14 days after the day on which the Consumer or a third party other than the carrier designated by the Consumer takes over the product.
7.3. Consumer also in the period between the date of conclusion of the contract and the day of receipt of the product you can exercise your right of withdrawal.
7.4. The cost of returning the product must be borne by the consumer if the company has not undertaken to bear this cost.
7.5. If the consumer exercises his right of withdrawal, the consumer shall not bear any costs other than the cost of returning the product.
7.6. The Consumer is not entitled to the right of withdrawal in the case of a non-pre-manufactured product that was produced based on the consumer's instructions or at his express request, or in the case of a product that was clearly tailored to the consumer.
7.7. After the return of the product/or the receipt of the cancellation statement, the service provider will refund the amount paid without delay, but within 14 days at the latest, by the above legislation
for the Consumer, including the delivery fee.
7.8. During the refund, we use the same payment method as the payment method used during the original transaction, unless the Consumer expressly consents to the use of another payment method; due to the application of this refund method, the Consumer will not be charged any additional costs.
7.9. The consumer is obliged to return the goods without undue delay, but in no case later than 14 days from the date of sending the notice of withdrawal from the contract to the Service Provider, or deliver them to the Service Provider's address.
7.10. In the case of written withdrawal, the consumer is sufficient to send the withdrawal statement 14
within days.
7.11. The consumer complies with the deadline if he returns or hands over the product(s) before the end of the 14 days. The return is deemed to have been completed within the deadline if the consumer returns the product sent before the deadline.
7.12. The consumer bears only the direct cost of returning the product unless the company undertook to bear this cost.
7.13. The Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by the Service Provider.
7.14. The Service Provider may withhold the refund until the goods(s) have been returned or the Consumer has not provided proof that they have been returned: of the two, an earlier date must be taken into account.
7.15. If the Consumer wishes to exercise his right of withdrawal, he can indicate this in writing by phone or even in person at one of the Service Provider's contacts. In the case of a written notification by post, we take into account the time it was sent to the post, and in the case of a telephone notification, the time it was sent by telephone. In case of notification by post, the Service Provider accepts notification as registered mail or package. The Consumer can return the ordered product to the Service Provider by post or with the help of a courier service.
Model withdrawal statement:
Webshop data:
...............................................................................................................
I, the undersigned, declare that I/we exercise my/our right of withdrawal/cancellation in respect of the contract for the sale of the following product(s) or the provision of the following service:
...............................................................................................................
Date of conclusion of the contract/date of receipt of the product:
Name of consumer:
Consumer's address:
Signature of the consumer:
Beget:
The consumer may exercise his right of withdrawal/cancellation using a model statement or using a clear statement to that effect.
7.16. The consumer is only responsible for depreciation resulting from use that exceeds the use necessary to determine the nature, properties, and operation of the product.
7.17. Regulation (EC) No 45/2014 (II.26) Government decree on detailed rules of contracts between the consumer and the business available here.
7.18. Directive 2011/83/EU of the European Parliament and the Council is available here.
7.19. The consumer can also contact the Service Provider with other complaints at the contact details provided in these Regulations.
7.20. The right of withdrawal is only available to Users who are considered consumers by the Civil Code.
7.21. The right of withdrawal does not belong to the company, i.e. to a person who is self-employed by profession and acts in the scope of his occupation or business activity.
7.22. The procedure for exercising the right of withdrawal:
7.22.1. If the Consumer wishes to use the right of withdrawal, he must indicate his intention to withdraw on the Service provider’s contact details.
7.22.2. The consumer exercises his right of withdrawal within the deadline if he sends his/her withdrawal statement before the end of the 14th day from the receipt of the product. In case of cancellation in writing, it is enough to send the cancellation statement within 14 days. In the case of notification by post, the date of mailing, in the case of notification by email or fax, the date of sending the email or fax time is taken into account.
7.22.3. In case of cancellation, the Consumer is obliged to return the ordered product to the address of the Service Provider without delay, but no later than within 14 days from the date of communication of the cancellation statement. The deadline is considered met if you send the product before the 14-day deadline (so it does not have to arrive within 14 days). The customer shall bear the costs incurred in returning the goods due to the exercise of the right of withdrawal.
7.22.4. The Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a delivery method other than the cheapest standard mode of transport offered by the Service Provider. The Consumer shall also exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.
7.22.5. In the case of the sale of several products, if the delivery of each product takes place at a different time, the customer may exercise the right of withdrawal within 14 days from the receipt of the last delivered product or, in the case of a product consisting of several items or pieces, the last delivered item or piece.
8. Warranty, guarantee
Default
Default if the service does not meet the quality requirements laid down in the contract or statutory requirements at the time of performance.
The performance is not defective if the right holder was aware of the defect at the time of the conclusion of the contract, or should have been aware of the defect at the time of the conclusion of the contract.
In a contract between a consumer and a business, the stipulation that deviates from the provisions of this chapter on accessory warranty and guarantee to the disadvantage of the consumer is null and void.
Accessories Warranty
8.1. In what cases can the User exercise his accessory warranty right?
In the event of default by the Service Provider, the User may assert a warranty claim against the Service Provider by the rules of the Civil Code.
8.2. What rights does the User have based on his accessory warranty claim?
The User may - at his or her choice - make use of the following accessory warranty claims: he or she may request repair or replacement unless the fulfillment of the claim chosen by the User is impossible or would involve disproportionate additional costs for the company compared to the fulfillment of other demands. If you did not or could not ask for the repair or replacement, you can request a proportional reduction of the compensation, or the user can repair the defect at the company's expense, or have it repaired by someone else, or - as a last resort - withdraw from the contract. You can switch from your chosen accessory warranty right to another one, but the cost of the switch is borne by the User unless it was justified or the company provided a reason for it.
8.3. What is the time limit for the User to assert his accessory warranty claim?
The user is obliged to report the error immediately after its discovery, but no later than two months from the discovery of the error. At the same time, we would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year limitation period from the completion of the contract.
8.4. Who can you enforce your accessory warranty claim against?
The User can enforce his accessories warranty claim against the Service Provider.
8.5. What other conditions are there for asserting your accessory warranty rights?
Within six months from the date of delivery, there is no other condition for validating the accessory warranty claim beyond the notification of the defect, if the User proves that the product or service was provided by the company operating the webshop. However, after six months have passed since the performance, the User is obliged to prove that the error recognized by the User is already the performance it was at the time.
Product Warranty
8.6. In what cases can the User exercise his product warranty right?
In the event of a defect in a movable object (product), the User may - at his or her choice - enforce a warranty claim for accessories or a product warranty.
8.7. What rights does the User have based on his product warranty claim?
As a product warranty claim, the User may only request the repair or replacement of the defective product.
8.8. In which case is the product considered defective?
The product is defective if it does not meet the quality requirements in force at the time of placing it on the market, or if it does not have the properties described by the manufacturer
8.9. In what time frame can the User enforce his product warranty claim?
The User may assert a product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right.
8.10. Against whom and under what other conditions can you enforce your product warranty claim?
You can only exercise your product warranty claim against the manufacturer or distributor of the movable item. The User must prove the defect of the product in the event of a product warranty claim.
8.11. In what cases is the manufacturer (distributor) exempt from product warranty obligations?
The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:
– the product was not manufactured or marketed as part of its business activities, or
- the defect was not recognizable according to the state of science and technology at the time of placing it on the market or
- the defect of the product results from the application of legislation or mandatory official regulations.
It is sufficient for the manufacturer (distributor) to prove one reason for exemption.
Please note that due to the same defect, you cannot assert an accessory warranty claim and a product warranty claim at the same time, parallel to each other. However, if your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced product or repaired part against the manufacturer.
Warranty
8.12. In what cases can the consumer exercise his warranty right?
In case of faulty performance, the 151/2003. (IX. 22.) Based on government decree, the Service Provider is obliged to provide a guarantee if the user is classified as a consumer.
8.13. What rights are the user entitled to under the warranty and within what time frame?
The warranty period is one year. The warranty period starts from the date of delivery of the consumer product to the consumer or, if the installation is carried out by the distributor or his agent, from the day of commissioning.
Based on your warranty claim, at the choice of the claimant
(i) may require repair or replacement, unless the performance of the chosen warranty right is impossible or if it would result in a disproportionate additional cost for the debtor compared to the fulfillment of another warranty claim, taking into account the value of the service in good condition, the seriousness of the breach of contract and the harm to the interests of the rightsholder caused by the performance of the warranty right; or
(ii) may request a proportionate reduction in the consideration, repair the defect itself or have it repaired by someone else at the debtor's expense, or withdraw from the contract if the debtor has not undertaken the repair or replacement, if this obligation (...) cannot be fulfilled, or if the rightsholder’s interest in repair or replacement has ceased to exist.
There is no room for cancellation due to an insignificant error.
The repair or replacement - taking into account the properties of the thing and the purpose expected by the rightsholder - must be carried out within an appropriate time limit, while protecting the interests of the rightsholder.
8.14. When is the company released from its warranty obligation?
The Service Provider is only released from its warranty obligation if it proves that the cause of the defect arose after the performance. Please note that due to the same defect, you cannot enforce a warranty and guarantee claim or a product warranty and warranty claim at the same time, in parallel, but otherwise the consumer will have the rights arising from the warranty regardless of the rights described in the product and supply warranty chapters.
8.15. The Service Provider does not have a warranty beyond the warranty period (professionally expected service life) for damages resulting from natural wear and tear / obsolescence.
8.16. Furthermore, the Service Provider is not liable for any damages that have arisen from defective or negligent handling, excessive use, or influences other than those specified, or other improper use of the products after the passing of the risk.
8.17. If the consumer makes a replacement claim due to the defect of the consumer product within three working days from the date of purchase (commissioning), the Service Provider is obliged to replace the consumer product, provided that the defect prevents the intended use.
9. PROCEDURE IN CASE OF A WARRANTY CLAIM
9.1. In a contract between a consumer and a business, the agreement of the parties may not deviate from the provisions of the Regulation to the detriment of the consumer.
9.2. It is the consumer's duty to prove the conclusion of the contract (by invoice or even just a receipt).
9.3. The costs related to the fulfillment of the warranty obligation shall be borne by the Service Provider (Section 6:166 of the Civil Code).
9.4. The Service Provider is obliged to draw up a report on the consumer's warranty or guarantee claim reported to him.
9.5. A copy of the report shall be made available to the consumer without delay and in a verifiable manner.
9.6. If the Service Provider is unable to make a statement on the fulfillment of the consumer's warranty or guarantee claim at the time of its notification, it shall be obliged to make a verifiable statement about its position – including the reason for the rejection in case of rejection of the claim and the possibility of turning to the conciliation body – within five working days, in a verifiable manner.
notify the consumer.
9.7. The Service Provider is obliged to keep the report for three years from the date of its collection and to present it at the request of the supervisory authority.
9.8. The Service Provider must strive to carry out the repair or replacement within a maximum of fifteen days.
10. MISCELLANEOUS
10.1. The Service Provider is entitled to use a contributor to fulfill its obligation. It shall be fully liable for its unlawful conduct, as if the unlawful conduct had been committed by itself
would have committed it.
10.2. If any part of this Policy becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining parts shall not be affected.
10.3. If the Service Provider does not exercise its right under the Regulations, the failure to exercise the right shall not be considered as a waiver of the given right. Any waiver of any right shall be valid only if expressly stated in writing. The fact that the Service Provider does not strictly adhere to any essential condition or stipulation of the Terms and Conditions on one occasion does not mean that it waives the right to insist on the given condition or clause later
strict adherence to it.
10.4. The Service Provider and the User try to settle their disputes amicably.
11. COMPLAINT HANDLING PROCEDURE
11.1. The aim of our store is to fulfill all orders in the appropriate quality, with the full satisfaction of the customer. If the User nevertheless has any complaints about the contract or its performance, his/her complaint may be made by phone, e-mail address above, or you can also communicate it by letter.
11.2. The Service Provider shall immediately examine the oral complaint and remedy it as necessary. If the customer does not agree with the handling of the complaint, or it is not possible to investigate the complaint immediately, the Service Provider shall immediately record the complaint and its position in relation thereto, and shall provide a shall provide a copy to the purchaser.
11.3. The Service shall respond to the written complaint in writing within 30 days. It shall state the reasons for its rejection of the complaint. Minutes of the complaint and a copy of the reply for a period of five years
preserved by the Service Provider and presented to the controlling authorities upon their request.
11.4. We inform you that if your complaint is rejected, your complaint will be accompanied by an official or conciliation body procedure as follows:
The Consumer may lodge a complaint with the consumer protection authority:
The 1997 CLV. Act 45/A. (1)-(3) of §, as well as 387/2016. (XII. 2.) Based on a government decree, the government office acts as the general consumer protection authority.
http://www.kormanyhivatal.hu/hu/elerhetosegek
11.6. In the event of a complaint, the Consumer has the opportunity to contact a conciliation body, the contact details of which can be found here:
11.7. The conciliation board is responsible for settling consumer disputes outside of court proceedings. The task of the conciliation board is to attempt to reach an agreement between the parties for the purpose of settling the consumer dispute, and in the event of this being unsuccessful, it decides on the matter to ensure simple, fast, efficient, and cost-saving enforcement of consumer rights. At the request of the consumer or the Service Provider, the conciliation board provides advice on the rights and obligations of the consumer.
11.8. In the event of a cross-border consumer dispute related to an online sales or online service contract, the procedure is solely the responsibility of the conciliation body operating under the Budapest Chamber of Commerce and Industry.
11.9. In the event of a complaint, the Consumer can use the EU online dispute resolution platform. Using the platform requires a simple registration in the European Commission's system by clicking here. After that, after logging in, the consumer can submit a complaint via the online website, whose address is: https://ec.europa.eu/consumers/odr
11.10. The service provider must cooperate with the conciliation board procedure. As part of this, you must send your response to the conciliation board and ensure the participation of the person authorized to establish a settlement at the hearing. If the company's seat or location is not registered in the county of the chamber that operates the territorially competent conciliation body, the company's obligation to cooperate extends to offering the possibility of concluding a written agreement that meets the consumer's needs.
11.11. If the consumer does not turn to a conciliation body, or if the procedure does not lead to a result, the consumer could go to court to settle the legal dispute. The lawsuit must be initiated with a statement of claim, in which the following information must be stated:
• the trial court;
• the name, place of residence, and legal position of the parties and the parties' representatives;
• presenting the right to be asserted, the facts on which it is based, and their evidence;
• the data from which the jurisdiction and competence of the court can be established;
• a definite request for a court decision.
The document or a copy of the document whose content is referred to as evidence must be attached to the statement of claim.
12. DATA PROTECTION
The privacy policy of the website is available on the website by clicking on the Privacy Policy link.